Cancellations & Refunds

Returns and refunds

Last updated: 20 September 2026. To request a cancellation, return or refund, email Blackmambatrails@gmail.com with your order number, contact details and reason.

Before dispatch. Contact us as soon as possible. We will cancel an order before dispatch where practical and refund the amount paid to the original payment method.

Returns. Subject to applicable consumer law, return requests must be made within 7 days of delivery. Products must be unused, uninstalled, undamaged, complete and returned in their original packaging with proof of purchase. The customer is responsible for return-delivery costs unless the item is faulty, incorrectly supplied or damaged in transit.

Non-returnable items. Custom-ordered, specially sourced or vehicle-specific products that have been fitted, used, altered or damaged after delivery may not be eligible for return, except where required by law or where a verified manufacturing fault applies.

Faulty or damaged goods. Notify us within 48 hours of delivery and include clear photographs of the product, packaging and delivery label. Do not install a suspected faulty or damaged product before we assess the claim. We may inspect the item or request its return before approving a remedy.

Refund timing. Once a return has been approved and we have received the returned item, or once a cancellation is approved before dispatch, we will process the refund within 7 business days. Refunds are made only to the original payment method and cannot exceed the original amount paid. Your bank or card issuer may take additional time to reflect the credit.